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Our Policy for Returns and Refunds

Cycle Addiction Refund Policy

This refunds policy forms part of our Terms and Conditions (Terms) and is to be interpreted and read consistently with them unless the contrary intention appears in this policy.

Under the Australian Consumer Law (ACL), consumers may, depending on the circumstances, receive either a refund, replacement or repair for a good or service that they have purchased depending on the circumstances.

Refunds are generally not available for a simple change of mind but Cycle Addiciton are willing to deal with requests for refunds, in any circumstances on a case by case basis.

All refund requests must be made in writing and include the following details:

  • Full name of Customer
  • Address
  • Amount paid
  • Date of transaction
  • Nature of error/reason for refund
  • Account details for the refund (if approved)

Goods or services purchased

Refunds for goods or services are typically available when there is what is known in the ACL as a "major failure" with the good or service.

Examples of goods that may have major failures depending on the circumstances are goods:

• which are, or become, faulty through no fault of the customer's own conduct or use of the good;

• that are not fit for a stated purpose,

• that don’t match the description or sample,

• that are defective, which defects were not obvious or that Cycle Addiciton did not bring to their attention.

Examples of services which may exhibit major failures depending on the circumstances include services:

• not performed with due care and skill;

• where the product resulting from the service is not reasonably fit for its stated purpose; and

• services not supplied within a reasonable time.

You must provide proof of your purchase of the relevant good or service when making any claim for a refund.

Any unreasonable postage costs in providing a refund will be borne by you.

Approval

Refunds are to be processed in the same manner and to the same account the payment was made.

If the same account is not available, Cycle Addiction will need up to 30 days to process the refund.

Related Documents or Publications

• Terms and conditions of membership/affiliation

Once our distribution center has got your arrival, we'll email you to tell you your discount has been issued. It would then be able to take 5-10 working days for the assets to show up in your record. On the off chance that you've returned more than one request in a similar bundle, please permit up to 24 hours for all backed things to be prepared. The time it takes for your bundle to contact us shifts relying on where you are returning it from.
Once our distribution center has got your arrival, we'll email you to tell you your discount has been issued. It would then be able to take 5-10 working days for the assets to show up in your record. On the off chance that you've returned more than one request in a similar bundle, please permit up to 24 hours for all backed things to be prepared. The time it takes for your bundle to contact us shifts relying on where you are returning it from.
Once our distribution center has got your arrival, we'll email you to tell you your discount has been issued. It would then be able to take 5-10 working days for the assets to show up in your record. On the off chance that you've returned more than one request in a similar bundle, please permit up to 24 hours for all backed things to be prepared. The time it takes for your bundle to contact us shifts relying on where you are returning it from.
Once our distribution center has got your arrival, we'll email you to tell you your discount has been issued. It would then be able to take 5-10 working days for the assets to show up in your record. On the off chance that you've returned more than one request in a similar bundle, please permit up to 24 hours for all backed things to be prepared. The time it takes for your bundle to contact us shifts relying on where you are returning it from.
Once our distribution center has got your arrival, we'll email you to tell you your discount has been issued. It would then be able to take 5-10 working days for the assets to show up in your record. On the off chance that you've returned more than one request in a similar bundle, please permit up to 24 hours for all backed things to be prepared. The time it takes for your bundle to contact us shifts relying on where you are returning it from.